Three Ways Secure Messaging Improves Care Coordination

Healthcare providers and physicians almost never work alone.  More often than not, patients are treated by teams of healthcare providers.  This collaboration and care coordination ensures that patients’ health needs are being met and addressed by the right people.

The Affordable Healthcare Act has created opportunities for creativity in healthcare coordination, which is why secure messaging, like Scribblit, is not only crucial for HIPAA compliance, but it is also a key component to reliable care team collaboration.

As defined by the Agency for Healthcare Research and Quality, care coordination consists of sharing information across functions, sites, and people to meet patient needs. This sharing happens between primary care physicians and specialists, between in-hospital providers and ambulatory teams, between doctors and nurses, and countless other combinations.

There are three main reasons a secure messaging app improves care coordination throughout a healthcare system:

Communication happens faster

Care coordination relies on the speedy delivery of accurate and relevant information to the people who need it. Secure messaging apps allow medical practitioners to send messages without working through an answering service. A primary care physician needing a consult can use the app to contact a specialist, and within seconds the specialist can respond and collaborate.

Patient health information is protected and HIPAA-compliant

Recent data breaches at high-profile organizations have underscored the importance of physicians complying with HIPAA privacy regulations. Secure messaging is one line of defense to avoid exposure of EMR and EMHs. As the coordinated care environment necessitates frequent communication among numerous providers, a secure messaging system locks it all up without storing data on the device, so providers don’t have to worry about HIPAA compliance.

Treatment mistakes are minimized

Multifunctional messaging platforms include features designed to streamline communication and help prevent potentially fatal errors. Escalating notification systems ensure that the app’s most important messages always prompt action and never go unread. Sophisticated software can group messages into threads so that it’s always clear which patient is being discussed. Specialized handoff systems allow providers to leave important notes for the next on-call doctor or shift of nurses.

Do you want to make these improvements at your hospital, long term care provider, or healthcare network? Contact Interapt today!

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